Frequently Asked Questions
Your guide to AIHomePoint device features, setup, and maintenance
We offer a range of AI-enabled solutions, including smart home hubs, intelligent climate controls, automated lighting systems, voice-activated assistants, and security monitoring devices.
Orders can be placed online through our website aihomepoint.com or by contacting our sales team via email at support@aihomepoint.com or phone at +6580468833.
We provide standard and express delivery across Singapore. Shipping times typically range from 1 to 3 business days, depending on availability and delivery selection.
Yes. Our customer support team is available via email and phone to assist with setup, troubleshooting, firmware updates, and any operational questions.
Firmware updates are delivered over-the-air through our companion mobile app. Notifications appear when a new update is available, and installation is completed in minutes.
AIHomePoint devices leverage edge computing and machine learning models to deliver responsive performance without compromising privacy. Each unit processes data locally, minimizing latency and ensuring that sensitive information remains on your device unless you choose to sync it securely.
Our devices use end-to-end encryption and local data processing to protect your information. Firmware updates include security patches, and administrative controls let you manage access permissions directly from the companion app.
Yes. AIHomePoint offers modular hardware components and a flexible software API. You can tailor sensor sensitivity, automation rules, and integration points to match unique room layouts, lifestyle patterns, and existing smart home systems.
Devices support Wi-Fi 6, Bluetooth Low Energy, and Zigbee. You can choose single-protocol setups or bridge multiple standards through our gateway device for unified control, ensuring compatibility with a wide range of peripherals.
Most devices mount directly on walls or ceilings with included hardware. Plug-and-play setup is guided via the AIHomePoint mobile app, which automatically detects and configures each unit within minutes, with optional professional installation services available.
By default, devices download and install updates overnight when idle. You can also schedule updates manually or approve them in advance through the app settings to maintain control over your environment and avoid disruptions.
Our support team is available via phone, email, or chat 24/7 from Singapore. Reach us at +6580468833 or submit a ticket on AIHomePoint.aihomepoint.com for personalized assistance and troubleshooting.